faq & help

do you offer free shipping?

Get free shipping on any order of only 3 or more boxes.

how much is US domestic shipping?

We'll ship using the lower rate of either Fedex Ground and USPS Priority Mail to your address. All items are shipped from our Middletown, NY warehouse.

how much is international shipping?

Your shipping rate is based on either originating from our New York warehouse or our Taiwan warehouse (for orders in/around Asia), whichever is the lower rate of the two. We’ll reach out to you after your order to confirm the rate.

what's the sizing?

Our toy storage boxes are an exact 13” in each dimension, so just make sure the shelves in your furniture are have enough space to fit them. The Ikea Kallax bookshelf is a perfect fit.

how are they stored + shipped?

Our boxes fold super flat, down to about 0.7” thick — just in case you ever need to move them, or put them away. That’s also how they’re shipped out to you!

what about the construction?

kaikai & ash canvas toy storage boxes are very sturdy, as many of our Amazon reviewers have testified! Because a box that bends out of shape over time is a common issue with other toy storage boxes, we chose a thicker paperboard, whilst being careful not to add unnecessary weight.

do you plan to make smaller sizes?

Due to popular demand, 11.2” boxes (28.5cm) are being planned, but we don't expect to have them ready until end of 2019.

what bookshelves do you recommend?

Dependent on your personal taste, there are many to choose from. The two most popular are Ikea Kallax, and Target Threshold, but as long as the boxes fits!

how about more designs?

Absolutely! We are currently expanding our city + travel line. It’ll include many more US cities, plus Europe and Asia too. Check here for new designs, and for pre-order events of upcoming designs.